The Beef Verification Specialist supports customers throughout their verification process by notifying them of deadlines, communicating items needed for review, answer questions, compile audit reports, and audit locations as necessary.
Roles and Responsibilities:
Serve as the first line of superior customer service for cow/calf, stocker, sale barn and feeder customers
Facilitate the Right-to-Ship and High Quality Beef processes (and similar shipping specific requirements) for feeders to enable approval to the packer
Address potential and existing customer questions about verification programs, specific claims, tags, etc.
Assist customers in preparing for audits
Communicate with auditors
Review audits for compliance to standards or program requirements
Assist customers with corrective actions if necessary
Compile audit findings into audit reports
Issue approval certificates
Collect and report customer feedback
Audit locations as necessary and assigned for ranch, backgrounder or feedlot locations
Assist feedlots and packers regarding questions
Send notifications to customers for renewals or delist letters
Other duties as assigned
Livestock and/or Agricultural background and experience (primarily beef, but experience and/or exposure to pork, poultry, sheep and/or dairy is a plus)
Bachelor’s Degree in Animal Science and/or related agriculture field preferred
Excellent knowledge of Microsoft Office
Exceptional communication skills and customer-service centric
Strong aptitude for professionalism and courtesy
Willingness to learn
Ability to take direction
Ability to multi-task
Must have great attitude
Must be a team player
Castle Rock, CO or Remote Option
Primarily in an office environment
Due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.
Equal Employment Opportunity:
Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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