Roles and Responsibilities:

Serve as the first line of superior customer service for cow/calf, stocker, sale barn and feeder customers

• Facilitate the Right-to-Ship and High Quality Beef processes (and similar shipping specific requirements) for feeders to enable approval to the packer

• Address potential and existing customer questions about verification programs, specific claims, tags, etc.

• Assist customers in preparing for audits

• Communicate with auditors

• Review audits for compliance to standards or program requirements

• Assist customers with corrective actions if necessary

• Compile audit findings into audit reports

• Issue approval certificates

• Collect and report customer feedback

• Audit locations as necessary and assigned for ranch, backgrounder or feedlot locations

• Assist feedlots and packers regarding questions

• Send notifications to customers for renewals or delist letters

• Other duties as assigned

Required Skills:

• Livestock and/or Agricultural background and experience (primarily beef, but experience and/or exposure to pork, poultry, sheep and/or dairy is a plus)

• Bachelor’s Degree in Animal Science and/or related agriculture field preferred

• Excellent knowledge of Microsoft Office

• Exceptional communication skills and customer-service centric

• Strong aptitude for professionalism and courtesy

• Willingness to learn

• Ability to take direction

• Ability to multi-task

• Must have great attitude

• Must be a team player

Working Conditions:

• Castle Rock, CO or Remote Option

• Primarily in an office environment

• Due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.

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Equal Employment Opportunity:

Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.