This position will report directly to the Director of the WFCF Organic Division.  

Roles and Responsibilities:  

• Works in conjunction with the Workflow Manager to identify technical training needs to meet workflow requirements and improve team compliance for NOP and ROC accreditation. 

• Execute training programs to staff monthly, quarterly, or annually as needed by technical reviewers. 

• Develop and implement strategies to regularly educate and inform clients and staff on NOP / ROC regulations and WFCF Organic policy. 

• Key lead in responding to regulatory agencies and responsible for overseeing NOP / ROC / ISO17065 accreditation with relevant accreditation bodies – coordinates with Workflow Manager to assign tasks to team members in response to investigations, mediation, proposed adverse actions and notices of noncompliance to certifying agencies.  

• Oversee NOP investigations, mediation, adverse actions, reinstatements and appeals. 

• Responsible for the development and maintenance of WFCF Organic certification policies and procedures to maintain NOP compliance.  

• Performs internal audits to ensure WFCF Organic policies and procedure are correctly implemented and adhered to by technical staff.  

• Oversee, review, and sign off on client major nonconformances written by technical staff.  

• Serves as in-house lead for compliance decision making. Expected to consider/use team technical staff expertise and applicable resources to make final decisions on compliance actions/decisions implemented by WFCF Organic for particular cases.  

• Demonstrates a comprehensive understanding of the organic certification process, ability to conduct product label, material input review and post-inspection compliance reviews.  

• Regularly reporting on metrics for sampling and unannounced inspections. 

• Other duties as assigned. 

Required Skills & Experience:  

• Bachelor’s Degree or higher in applicable field and/or 10 years related experience. 

• Knowledge of NOP, ROC and ISO / IEC 17065 and all documents related to certification. 

• Excellent leader and encouraging to team and staff. 

• Exceptional communication skills and heightened attention to detail. 

• Strong sense of urgency towards customer service and task management. 

• Ability to multi-task and manage priorities effectively and efficiently with competing deadlines. 

• Must have a positive, solution-oriented attitude and be a team player. 

• Able to analyze problems and strategize for better solutions 

• Ability to solve problems and make decisions under pressure. 

• Excellent knowledge of Microsoft Office. 

• Experience coordinating large, diverse sets of people to accomplish tasks. 

• Experience in regulatory environments. 

Preferred Skills & Experience:  

• IOIA Organic Crop Inspector training or equivalent experience working for organic certification body. 

• Experience performing organic inspections or similar audits 

• Practical field experience in agriculture, food science, or food production, preferably organics. 

• Experience in regulatory environments. 

• Ability or experience in training program development and implementation. 

• Experience working as an inspection’s coordinator for organic certifier. 

• Experience working in SalesForce or similar database. 

Equal Employment Opportunity:  

Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.