JOIN OUR TEAM

Roles and Responsibilities:

• Serve as the first line of superior customer service for key accounts in the CPG client portfolio.

• Specialize in assisting clients seeking Non-GMO Project Verification, Gluten-Free, Certified Organic and other common ingredient-level programs and standards.

• Communicates with clients to provide written and verbal instructions regarding compliance to all applicable standards.

• Assist customers in preparing for desk and/or onsite evaluations.

• Communicate with onsite inspectors for upcoming, current, and past audits.

• Technical review for compliance for various standards where appropriate.

• Follow up with and assist customers with corrective actions if necessary.

• Compile audit findings into audit reports within timeline standards.

• Issue approval certificates and/or letters of compliance.

• Collect and report customer feedback.  Assist with strategy on solutions if applicable.

• Assist with the development of certification policies and procedures, guidance documents and certification forms in conjunction with the Manager to maintain efficient workflow, adopt industry best practices and identify key areas for continuous process improvement.

• Works on special projects as assigned by the Manager. 

• Assist with onsite inspections by completing the verification checklist and submitting all relevant information to applicable internal teams within established timelines.

• Perform any other responsibilities as needed.

Required Skills & Experience:

• Bachelor’s degree in agriculture, crop science, food science, animal science, biosystems, supply chain, sustainability, agroecology, or other applicable field and/or 5 years of experience

• 2 years of customer service experience

• Highly detail-oriented and self-motivated

• Teamwork attitude with a strong aptitude for professionalism and courtesy

• Ability to process a high volume of data in a productive and quality driven manner with a strong sense of urgency

• Ability to keep accurate records, prepare and manage files, reports, letters, and billing

• Strong Microsoft Office and computer skills required

• Ability to communicate clearly verbally and in writing with internal/external staff, vendors, and clients

• Maintains alignment with Where Food Comes From, Inc.’s Mission, Purpose, and Values

• Flexibility, focus and resilience in the face of high workload and competing demands

• Maintain confidentiality

• Discipline in following defined processes

• Self-motivated with a desire for continuous learning

Preferred Skills & Experience:

• Organic Certification and/or Non-GMO Project Verification experience (or similar)

• Ingredient and product formulation experience

• Food and/or feed processing/manufacturing facility experience

• Experience in industries with agriculture, agri-food systems, sustainability, and/or food, beverage, CPG certifications is a plus

• Possess a problem solving and solution-oriented approach coupled with a client focused mindset

Physical Requirements

• Able to use standard computer keyboard on a frequent basis.

• Ability to sit for extended periods while working at a computer.

• Frequent use of hands to operate office equipment, including computers and phones.

• Visual acuity to read detailed data on a computer screen.

Supervises:

• none

Working Conditions: 

• Castle Rock, CO office

• Some travel required (~5%)

• Additionally, due to the nature of the information handled within this position, confidentiality and avoiding conflict of interest is required. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance. 

Equal Employment Opportunity: 

Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.