Roles and Responsibilities

• Support the ranch team on key customer accounts and provide superior customer service

• Address potential and existing customer questions about verification programs, specific claims, tags, Beef Passport, etc. with support of the ranch team

• Assist the ranch team with preparing customers for onsite audits of ranch locations

• Communicate with onsite inspectors for upcoming, current, and past audits as needed

• Follow up with and assist customers with corrective actions if necessary with support of the ranch team

• Review audits for compliance to standards or program requirements

• Compile audit findings into Verification Reports within timeline standards for the ranch team

• Work with the customer to gather corrective actions for non-conformances

• Collect and report customer feedback. Assist with strategy on solutions if applicable

• Send notifications to customers for renewals or delist letters as needed

• Perform any other responsibilities as needed

Required Skills & Experience

• High school diploma

• 3 years of experience in Livestock and/or Agricultural

• Ranch background

• 2 years of customer service experience

• Highly detail-oriented and self-motivated

• Teamwork attitude with a strong aptitude for professionalism and courtesy

• Ability to process a high volume of data in a productive and quality driven manner with a strong sense of urgency

• Ability to keep accurate records, prepare and manage files, reports, letters, and billing

• Strong Microsoft Office and computer skills required

• Ability to communicate clearly verbally and in writing with internal/external staff, vendors, and clients

• Maintains alignment with Where Food Comes From, Inc.’s Mission, Purpose, and Values

• Flexibility, focus and resilience in the face of high workload and competing demands

• Maintain confidentiality

• Discipline in following defined processes

• Self-motivated with a desire for continuous learning

Preferred Skills & Experience

• Bachelor’s degree in agriculture, food science, animal science, or other applicable field and/or 5 years of experience

• Livestock and/or Agricultural background and experience in pork, poultry, sheep and/or dairy

• Certification, Verification, and Onsite Inspector experience

• Food and/or feed processing/manufacturing facility experience

• Experience in industries with agriculture, agri-food systems, sustainability, and/or food and beverage certifications is a plus

• Possess a problem solving and solution-oriented approach coupled with a client focused mindset

Physical Requirements

• Able to use standard computer keyboard on a frequent basis.

• Able to walk up and down stairs and to sit for up to 8 hours.

Working Conditions

• Monday-Friday with Saturday rotation

• Some travel required (~25%)

• Additionally, due to the nature of the information handled within this position, confidentiality and avoiding conflict of interest is required. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.