Roles and Responsibilities:

• Conducts technical and regulatory review of organic system plans, inspection reports and related compliance documents.

• Complete complex material review of inputs/ingredients used by handler, producer and livestock operators along with product label compliance review.

• Demonstrates a comprehensive understanding of the organic certification process, maintaining understanding of USDA National Organic Program regulations, as well as our policies and procedures.

• Assist with the development of certification policies and procedures, guidance documents and certification forms in conjunction with the Certification Officer to maintain efficient workflow, adopt industry best practices and identify key areas for continuous process improvement.

• Certification decision authority in conjunction with Certification Officer about client compliance with USDA.

• Serve as a mentor, develop and implement strategies to educate internal and external stakeholders on NOP regulations and WFCF policy.

• Manages client escalations in conjunction with Technical Services Manager to provide resolution.

• Communicates with clients to provide written and verbal instructions regarding compliance to all applicable standards.

• Work with certification officer to respond to rebuttal, appeals of adverse actions and mediation determinations.

• Works on special projects as assigned by Workflow Manager.

• Other duties as assigned

Required Skills:

• Bachelor’s Degree or higher in applicable field and/or 10 years related experience

• Exceptional communication skills and heightened attention to detail

• Strong sense of urgency towards customer service and task management

• Self-motivated with a desire for continuous learning

• Ability to multi-task and manage priorities effectively and efficiently with completing deadlines.

• Must have a positive, solution-oriented attitude and be a team player

• Excellent knowledge of Microsoft Office

Preferred Skills:

• IOIA Organic Crop Inspector training or equivalent experience.

• Practical field experience in agriculture, food science, or food production, preferably organics.

• Non-GMO Project verification experience.

• Food safety and quality standards.

Working Conditions:

• Additionally, due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense.

• We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.

Working Conditions:

Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.