The Ranch Assistant supports the Specialists and Regional Managers in the process of assessing and determining compliance of the operation’s program against established standards and program requirements.
Roles and Responsibilities:
Support Specialists and Regional Managers in providing superior customer service
Address potential and existing customer questions about verification programs, specific claims, tags, Beef Passport, etc. with support of the ranch teams
Assist Specialists and Regional Managers with preparing customers for onsite audits of assigned locations
Communicate with onsite inspectors for upcoming, current, and past audits as needed
Follow up with and assist customers with corrective actions when necessary, to support Specialists and Regional Managers
Review audits for compliance to standards or program requirements
Compile audit findings into Verification Reports within timeline standards for Specialists and Regional Managers
Work with the customer to gather corrective actions
Collect and report customer feedback. Assist with strategy on solutions if applicable
Send notifications to customers for renewals or delist letters as needed
Complete desk audits for offsite claims, including contracts, applications, checklists, records, preparation of shipping documents and certificates, etc.
Assist customers in preparation for offsite/desk audits
Perform any other responsibilities as needed
Required Skills & Experience:
High school diploma
3 years of experience in Livestock and/or Agricultural
2 years of customer service experience
Highly detail-oriented and self-motivated
Teamwork attitude with a strong aptitude for professionalism and courtesy
Ability to process a high volume of data in a productive and quality driven manner with a strong sense of urgency
Ability to keep accurate records, prepare and manage files, reports, letters, and billing
Strong Microsoft Office and computer skills required
Ability to communicate clearly verbally and in writing with internal/external staff, vendors, and clients
Maintains alignment with Where Food Comes From, Inc.’s Mission, Purpose, and Values
Flexibility, focus and resilience in the face of high workload and competing demands
Discipline in following defined processes
Self-motivated with a desire for continuous learning
Preferred Skills & Experience:
Bachelor’s degree in agriculture, food science, animal science, or other applicable field and/or 5 years of experience
Livestock and/or Agricultural background and experience
Certification, Verification, and Onsite Inspector experience
Food and/or feed processing/manufacturing facility experience
Experience in industries with agriculture, agri-food systems, sustainability, and/or food and beverage certifications is a plus
Possess a problem solving and solution-oriented approach coupled with a client focused mindset
Able to use standard computer keyboard on a frequent basis.
Able to walk up and down stairs and to sit for up to 8 hours.
Some travel required (~25%)
Additionally, due to the nature of the information handled within this position, confidentiality and avoiding conflict of interest is required. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.
Equal Employment Opportunity:
Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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