The Ranch Specialist serves as the primary contact between Where Food Comes From, Inc. (WFCF) and assigned accounts within region and/or program management. This position focuses on assessing and determining compliance of the operation’s program against established standards and program requirements and supporting Regional Managers.
Roles and Responsibilities:
Serve as the first line of superior customer service for ranch accounts within region and/or program
Address potential and existing customer questions about verification programs, specific claims, tags, Beef Passport, etc.
Prepare customers for onsite audits within region and/or program management
Communicate with onsite inspectors for upcoming, current, and past audits
Technical Review for compliance for various standards where appropriate
Follow up with and assist customers with corrective actions if necessary
Review audits for compliance to standards or program requirements
Compile audit findings into Verification Reports within timeline standards
Work with the customer to gather corrective actions for non-conformances
Issue approval documents to customers
Collect and report customer feedback. Assist with strategy on solutions if applicable
Send notifications to customers for renewals or delist letters
Assist customers regarding questions
Onsite audits of locations as assigned within region and/or program management (estimated to be 25% - requires travel)
Perform any other responsibilities as needed
Required Skills & Experience:
Bachelor’s degree in agriculture, food science, animal science, or other applicable field and/or 5 years of experience
Livestock and/or Agricultural background and experience in beef
2 years of customer service experience
Highly detail-oriented and self-motivated
Teamwork attitude with a strong aptitude for professionalism and courtesy
Ability to process a high volume of data in a productive and quality driven manner with a strong sense of urgency
Ability to keep accurate records, prepare and manage files, reports, letters, and billing
Strong Microsoft Office and computer skills required
Ability to communicate clearly verbally and in writing with internal/external staff, vendors, and clients
Maintains alignment with Where Food Comes From, Inc.’s Mission, Purpose, and Values
Flexibility, focus and resilience in the face of high workload and competing demands
Discipline in following defined processes
Self-motivated with a desire for continuous learning
Preferred Skills & Experience:
Livestock and/or Agricultural background and experience
Certification, Verification, and Onsite Inspector experience
Food and/or feed processing/manufacturing facility experience
Experience in industries with agriculture, agri-food systems, sustainability, and/or food and beverage certifications is a plus
Possess a problem solving and solution-oriented approach coupled with a client focused mindset
Able to use standard computer keyboard on a frequent basis.
Able to walk up and down stairs and to sit for up to 8 hours.
Some travel required (~25%)
Additionally, due to the nature of the information handled within this position, confidentiality and avoiding conflict of interest is required. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.
Equal Employment Opportunity:
Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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