JOIN OUR TEAM
The Technology Support Representative provides technical assistance for computer hardware and software to all WFCF employees by setting up new hires, identifying user problems, researching answers, guiding user through corrective steps, recommending documentation updates, collaborating with vendors, assisting with projects, and managing user accounts. This role will also be responsible for assisting with the development and implementation of new features and components for our traceability and Organic systems.
Roles and Responsibilities:
Lead client communication and producer meetings
Manage contract auditors and track audit schedules and timelines
Notify auditors of scheduled audits via emails and phone calls
Coordinate with clients on upcoming deadlines and scheduling of audits
Notify auditors of changes in audit schedules, biosecurity, and/or timelines
Communicate any audit delays or issues with clients and internal team
Participate in regular calls with clients, industry groups, and certification organizations
Attend meetings and webinars to stay abreast of industry updates
Answer client and auditor inquiries
Create noncompliance and corrective action forms and communicate to clients; provide required follow-up and send deliverables
Responsible for reviewing audit reports for quality assurance and accuracy and follow up with auditors where applicable
Review corrective actions submitted by clients
Generate final audit reports and issue certifications to clients; upload documentation to appropriate databases
Source new auditors for program
Track auditor performance and client satisfaction for future auditor placement
Maintain detailed record of status for each client and escalate any high priority needs
Conduct random audits by selecting elements to review with clients
Support Program Managers with issuing licensing agreements and logos
Develop and maintain effective, sound, and healthy communication with clients, auditors, and internal and external teams
Maintain supplier list provided annually
Other duties as assigned
Required Skills:
Agricultural background and experience
Bachelor’s Degree in Animal Science or related agriculture field and/or 10 years related experience
Individual needs to be flexible with their audit scheduling as changes occur with clients
Experience with customer service and/or management of contractors
Attention to details and ability to track communication
Strong ability to provide personable customer service while driving for action with given deadlines
Excellent knowledge of Microsoft Office
Exceptional communication skills
Strong aptitude for professionalism and courtesy
Self-motivated with a desire for continuous learning
Ability to take direction
Ability to multi-task and manage priorities effectively and efficiently
Must have a team player attitude
Working Conditions:
Must be able to commute and work from the Urbandale, IA office
Travel: 0-5%
Additionally, due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.
Working Conditions:
Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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