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Technology Support Representative

WFCF Corporate

Castle Rock, CO, USA

The Technology Support Representative provides technical assistance for computer hardware and software to all WFCF employees by setting up new hires, identifying user problems, researching answers, guiding user through corrective steps, recommending documentation updates, collaborating with vendors, assisting with projects, and managing user accounts. This role will also be responsible for assisting with the development and implementation of new features and components for our traceability and Organic systems.

Roles and Responsibilities:

  • Lead client communication and producer meetings

  • Manage contract auditors and track audit schedules and timelines

  • Notify auditors of scheduled audits via emails and phone calls

  • Coordinate with clients on upcoming deadlines and scheduling of audits

  • Notify auditors of changes in audit schedules, biosecurity, and/or timelines

  • Communicate any audit delays or issues with clients and internal team

  • Participate in regular calls with clients, industry groups, and certification organizations

  • Attend meetings and webinars to stay abreast of industry updates

  • Answer client and auditor inquiries

  • Create noncompliance and corrective action forms and communicate to clients; provide required follow-up and send deliverables

  • Responsible for reviewing audit reports for quality assurance and accuracy and follow up with auditors where applicable

  • Review corrective actions submitted by clients

  • Generate final audit reports and issue certifications to clients; upload documentation to appropriate databases

  • Source new auditors for program

  • Track auditor performance and client satisfaction for future auditor placement

  • Maintain detailed record of status for each client and escalate any high priority needs

  • Conduct random audits by selecting elements to review with clients

  • Support Program Managers with issuing licensing agreements and logos

  • Develop and maintain effective, sound, and healthy communication with clients, auditors, and internal and external teams

  • Maintain supplier list provided annually

  • Other duties as assigned

Required Skills:

  • Agricultural background and experience

  • Bachelor’s Degree in Animal Science or related agriculture field and/or 10 years related experience

  • Individual needs to be flexible with their audit scheduling as changes occur with clients

  • Experience with customer service and/or management of contractors

  • Attention to details and ability to track communication

  • Strong ability to provide personable customer service while driving for action with given deadlines

  • Excellent knowledge of Microsoft Office

  • Exceptional communication skills

  • Strong aptitude for professionalism and courtesy

  • Self-motivated with a desire for continuous learning

  • Ability to take direction

  • Ability to multi-task and manage priorities effectively and efficiently

  • Must have a team player attitude

Working Conditions:

  • Must be able to commute and work from the Urbandale, IA office

  • Travel: 0-5%

  • Additionally, due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.


Working Conditions:

Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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