Poultry Auditor Roles and Responsibilities: 

• Verifiers will be trained on program requirements and participate in ongoing training, knowledge sharing and process improvements

• The core verification process includes: coordinating verifications with the office and customer, preparing for onsite verifications, conducting verifications, completing the verification checklist and submitting all relevant information to applicable internal teams

• Use technology such as an iPad or tablet for gathering information for the audits

• Biosecurity would need to be followed per the client’s request

• Individuals would not be able to own any poultry or birds of any types as this would be a biosecurity issue with the farms that we audit

• Other duties as assigned

Program Manager Roles and Responsibilities: 

• Lead client communication and producer meetings

• Manage contract auditors and track audit schedules and timelines

• Coordinate with clients on upcoming deadlines and scheduling of audits

• Notify auditors of changes in biosecurity and/or timelines

• Communicate any audit delays or issues with clients and internal team

• Participate in regular calls with Packers, Industry groups, and certification organizations

• Attend meetings and webinars to stay abreast of industry updates

• Answer client and auditor inquiries

• Source new auditors for program

• Track auditor performance and client satisfaction for future auditor placement

• Maintain detailed record of status for each client and escalate any high priority needs

• Develop and maintain effective, sound, and healthy communication with clients, auditors, and internal and external teams

• Other duties as assigned

Required Skills: 

• Extensive knowledge of agricultural systems, with a primary focus in poultry, processing facilities and food manufacturing

• Knowledge in poultry including laying hens and broilers

• Bachelor’s degree in agriculture and 5 years of experience OR 15 years of experience in the industry

• Potential auditors would need to either have a PAACO poultry certificate or willing to go through the PAACO training to obtain certification

• Independent and free of conflict of interest

•  Driver’s license or ability to obtain rental vehicle and travel to each location

• Fair-minded and able to maintain an objective approach at all times

• Strong critical thinking skills

• Excellent organization and attention to detail

• Strong aptitude for professionalism and confidentiality

• Exceptional communication skills and heightened attention to detail

• Strong sense of urgency towards customer service and task management

• Self-motivated with a desire for continuous learning

• Ability to multi-task and manage priorities effectively and efficiently with completing deadlines

• Must have a positive, solution-oriented attitude and be a team player

• Working knowledge of Microsoft Office

Preferred Skills: 

• PAACO (Professional Animal Auditing Certification Organization) certified for poultry

• Strong knowledge of Microsoft Office with the willingness to learn proprietary IT systems – hardware, software and mobile applications

• Additional working knowledge and experience in any of the following categories is a plus and will be weighted heavily in preference: beef, swine, crops, and/or feed productions systems

• Practical field experience in agriculture, food science, or food production

• Food safety and quality standards. 

• Livestock and/or Agricultural background in poultry, dairy, swine, feed mills, SQF, and/or HACCP

• Experience with high level of contractors and accounts payable

• Experience working with 3rd party verifiers

• Possess a problem solving and solution-oriented approach coupled with a client focused mindset

Physical Requirements

• Able to lift and carry up to 35 pounds

• Able to use standard computer keyboard on a frequent basis

• Able to walk up and down stairs and to sit for up to 8 hours

• Able to travel in a vehicle hours at a time - 50% of the job

Working Conditions: 

• This role requires travel 50% of the time and is onsite Monday-Friday 8am-5pm the remaining 50% of the time. 

• Must be able to commute and work from the Urbandale, IA office

• Additionally, due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance. 
  

Equal Employment Opportunity: 

Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.