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The Program Manager & Scheduler is the liaison and point contact for clients and contract auditors. This individual is responsible for coordinating audit schedules between clients and auditors and relay any updates to external and internal teams.
Roles and Responsibilities:
Verifiers will be trained on program requirements and participate in ongoing training, knowledge sharing and process improvements
The core verification process includes: coordinating verifications with the office and customer, preparing for onsite verifications, conducting verifications, completing the verification checklist and submitting all relevant information to applicable internal teams
Use technology such as an iPad or tablet for gathering information for the audits
Biosecurity would need to be followed per the client’s request
Individuals would not be able to own any poultry or birds of any types as this would be a biosecurity issue with the farms that we audit
Other duties as assigned
Program Manager Roles and Responsibilities:
Lead client communication and producer meetings
Manage contract auditors and track audit schedules and timelines
Notify auditors of scheduled audits via emails and phone calls
Coordinate with clients on upcoming deadlines and scheduling of audits
Notify auditors of changes in audit schedules, biosecurity, and/or timelines
Communicate any audit delays or issues with clients and internal team
Participate in regular calls with Packers, Industry groups, and certification organizations
Attend meetings and webinars to stay abreast of industry updates
Answer client and auditor inquiries
Source new auditors for program
Track auditor performance and client satisfaction for future auditor placement
Maintain detailed record of status for each client and escalate any high priority needs
Develop and maintain effective, sound, and healthy communication with clients, auditors, and internal and external teams
Other duties as assigned
Required Skills:
Agricultural background and experience
Bachelor’s Degree in Animal Science or related agriculture field and/or 10 years related experience
Individual needs to be flexible with their audit scheduling as changes occur with clients
Experience with customer service and/or management of contractors
Attention to details and ability to track communication
Strong ability to provide personable customer service while driving for action with given deadlines
Excellent knowledge of Microsoft Office
Exceptional communication skills
Strong aptitude for professionalism and courtesy
Self-motivated with a desire for continuous learning
Ability to take direction
Ability to multi-task and manage priorities effectively and efficiently
Must have a team player attitude
Working Conditions:
Urbandale, IA office
Travel: 0-5%
Additionally, due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.
Equal Employment Opportunity:
Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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