JOIN OUR TEAM

Roles and Responsibilities:

• Lead client communication and producer meetings

• Manage contract auditors and track audit schedules and timelines

• Notify auditors of scheduled audits via emails and phone calls

• Coordinate with clients on upcoming deadlines and scheduling of audits

• Notify auditors of changes in audit schedules, biosecurity, and/or timelines

• Communicate any audit delays or issues with clients and internal team

• Participate in regular calls with Packers, Industry groups, and certification organizations

• Attend meetings and webinars to stay abreast of industry updates

• Answer client and auditor inquiries

• Source new auditors for program

• Track auditor performance and client satisfaction for future auditor placement

• Maintain detailed record of status for each client and escalate any high priority needs

• Develop and maintain effective, sound, and healthy communication with clients, auditors, and internal and external teams

• Other duties as assigned

Required Skills:

• Agricultural background and experience

• Bachelor’s Degree in Animal Science or related agriculture field and/or 10 years related experience

• Individual needs to be flexible with their audit scheduling as changes occur with clients

• Experience with customer service and/or management of contractors

• Attention to details and ability to track communication

• Strong ability to provide personable customer service while driving for action with given deadlines

• Excellent knowledge of Microsoft Office

• Exceptional communication skills

• Strong aptitude for professionalism and courtesy

• Self-motivated with a desire for continuous learning

• Ability to take direction

• Ability to multi-task and manage priorities effectively and efficiently

• Must have a team player attitude

Working Conditions: 

• Urbandale, IA office

• Travel: 0-5%

Additionally, due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.